We will always keep you informed about any delay that we are aware of. For Europe and overseas deliveries, the buyer is regarded as the importer of record. The buyer may therefore be subject to additional charges duties and/or taxes, which will be the sole responsibility of the buyer. Immergruen is not responsible for any additional cost or expense incurred by the buyer save as are specifically included within the delivery charge or as otherwise provided for herein.

You can also send an email to mail@immergruen.co.uk and place your order this way. We will ask you after you provided us with your name and the products you'd like to order to send a cheque to:

An order confirmation will be sent to you via email. Cheques should be made payable to Immergruen Ltd.. Please write your cheque guarantee card number on the back of the cheque.

You can call Immergruen on +44(0)1 582 840 467 and order all the products you require. You will be given a price including handling costs.You can pay by cheque or BACS. An order confirmation will be sent to you via email. Cheques should be made payable to Immergruen Ltd., please write your cheque guarantee card number on the back of the cheque.

The full price for ordered products must be paid and cleared prior to delivery, unless previous arrangements have been made. All orders must be paid for in Pounds Sterling and in the case of payment by cheque, drawn on a bank account located within the United Kingdom.

In the event of a failure by the buyer to pay for the products, then title to the products shall remain with Immergruen until such time as payment in full is received. Immergruen reserve the right to retake possession of the products in the event of non-payment.

Immergruen Ltd. will ensure that your order and any payment information you provide are kept private and confidential. Immergruen will not retain any customer information beyond that reasonably necessary to confirm your order, dispatch the products and trace the delivery. Immergruen does not supply customer information to third parties other than as specifically stated herein (i.e. to enable the carrier to deliver the products).

Where the buyer is using the online payment method, Immergruen Ltd. uses a secure PayPal web shop system who have secure server software encryption to keep your transaction private and protected. Paying by this method will require the buyer to visit another website domain. Immergruen accepts no responsibility and shall not be liable for errors or omissions on the part of PayPal, which result in the disclosure of confidential information, loss, expense or damage howsoever arising to the buyer. It is the responsibility of the buyer to read the terms of business of PayPal before using the service.

All prices are in UK Pounds are inclusive of VAT at the current rate and are subject to change without notice to take into account of fluctuations in the cost of labour and materials and of alterations in rates of exchange and import duty which may occur it the course of manufacturing the products.

All items displayed on the website are usually in stock in our warehouse unless 'Out of Stock' is displayed next to a product, in which case it is out of stock. New stock usually takes 3-5 days to arrive from our suppliers, unless it is out of stock at the supplier, which could then take longer.

The price of products confirmed at the point of purchase will remain fixed during the transaction. In the unlikely event of unavailability for whatever reason, we will call you to inform you of the situation and discuss with you how to progress the order.

All returns must be carried out within 14 days of the purchase date. Please note that you will be responsible for the costs of returning the items to us unless the item we delivered to you was faulty or in error.